Excerpts of Letters from Clients

We really appreciate how you worked with us, and caused us to think differently. I’m looking forward to future interactions. We have solid momentum.
Able Roof

Senior management values the working relationship they have with you and appreciates how quickly you can get to the heart of an issue.
Ashland Chemical

You've always worked as a true partner and team player, and are a valued consultant.
Battelle

The kind of excitement and citizen involvement you generated was heartening and I believe will take us a long way toward solving some very real and very difficult problems.
City of Columbus

You helped us make (and save more) than enough money to pay for your company’s services, many times over.
CityScapes, Inc.

Your ongoing counsel has been of a standard of excellence that your referrals said I could expect.
Crane Group Companies

I really can’t thank you and your team enough for your role in all this. Truly you guys were the catalyst that broke through the barriers.
Crane Performance Siding

I am pleased with our selection of Kelly Allan Associates, Ltd as our strategic consulting partner. We will seek your advice as we move forward on our journey. I promise you it will be a fun and exciting one!
Crane Plastics - Crane Performance Siding

Your company’s role in the Marketing Department Optimization Project was extremely helpful to us as we reposition the company for aggressive growth over the next few years. The people, tools/methodology and advice you provided were exactly what we wanted. We are very pleased with the results, and look forward to the next stages.
Crane Siding

I am delighted. You and I have been working together closely for almost 1.5 years on Design Group’s Leadership Transition Process. You and your team have exceeded our expectations! Decisions of this magnitude are not solved by answering only one question. You helped us navigate smoothly through an array of questions and issues that has resulted in many solid, positive outcomes.
Design Group, Out-Going CEO

You are also patient, humane and authentic; qualities which give people the confidence to act on your insights and recommendations. If someone were to look up “trusted advisor” in the dictionary, they would see your picture.
Design Group, In-Coming CEO

We are in a better place because of your work with DG ... thanks again for your leadership, coaching, encouragement and tenacity in sticking with us.
Design Group, CEO

I wanted to write a note to tell you and your team how much we appreciated your guidance in what is probably the single largest and most complex technological change we’ve ever made. The anxiety was palpable, the work was difficult, and the stakes very high. The good news, as you know, is that we are now well along in the implementation.
Design Group Operations

You and your team did the impossible and made it enjoyable for us. "Thank you" doesn't begin to communicate the depth of our gratitude.
Dominican Sisters of St. Mary of the Springs

It was obvious that you had put a lot of effort into familiarizing yourself with Eastman Chemical Company and our systems as you prepared to work with us. I believe that your preparation had much to do with us having a successful day.
Eastman Chemical Company

Your candor, energy, connections, knowledge and challenges do much to move a company forward.
EffectiveOrganization.com

You combine the best of theory and practical suggestions for implementing it. We’ve already changed our planning based on your suggestions.
Entrepreneurs Group of Ohio

Thank you for the very valuable assistance you provided to us as we chart our course through this deep recession and into the “new normal” economy. Your insights and recommendations were exactly what we needed, when we needed them. We took action immediately and began to see results right away.
Exterior Portfolio by Crane

I want to thank you for helping us refocus on a disciplined marketing and sales program. Implementing a few of the high-leverage components you’ve helped us with has resulted in us getting more appointments, the opportunity to write more proposals, and the ability to close more deals.
Hanover Signs, Inc.

You've helped us re-engineer core business processes, develop a financial plan, make progress towards creating a healthy work environment, and helped us quadruple our business. Thank you.
Hyper Active

You provided validation for what we’ve been doing, showed us how we can go to the next level, and gave us new things to think about.
Malloy Incorporated

Your advice and counsel have been invaluable during the past few months. You have demonstrated your sincerity and honesty time and again in a variety of ways.
Miva

I am very pleased with the work you’ve done for our menu board division. We also really appreciate your additional effort in a short time frame so we would be ready for the National Restaurant Association Convention.
National Sign Systems

Your insight into management issues and decision-making processes has been invaluable to us.
Nationwide Insurance

I wanted to thank for a more than 500% increase in the sales of our private label products.
Nelson's Drugstores

In less than 3 months you and your team have brought more focus to our improvement activities than I would have believed possible, and I’ve been in this business for decades. We began seeing improved results in sales, customer satisfaction, and production efficiency virtually from the beginning.
New York Label & Box Works

Time has shown that, although your recommendations provided us with rapid results and return on our investment in your services, your recommendations were not short-term fixes that failed long term. They have withstood the test of time.
New York Label & Box Works

It is a pleasure to work with you and your team. You have a creative bent and the understanding of practical application.
Ohio Dominican College

You and your team came highly recommended by numerous people I respect. I’m delighted to say you can add my name to the list of people who feel confident in recommending you to others.
Ohio Indemnity Company

You took our demands in stride and have made many, many friends here....Your "marketing through education" insights have helped us achieve compelling results.
Ohio School for the Deaf

I want to thank you and your team for contributing to our great success this past year.
Ohio State Medical Association

You and your team came highly recommended by numerous people I respect. I’m delighted to say you can add my name to the list of people who feel confident in recommending you to others.
OIC Lender Services, President

You offered intriguing and resourceful suggestions for eliminating cost. We are very pleased with the results. I also appreciate your integrity. It is a quality that is often difficult to find in today's business environment.
OIH: Ohio Industries for the Handicapped

You really helped us “connect the dots” and it was fun, energizing, practical and team-building rather than painful, theoretical, conflict ridden, and anxiety causing. We value your insights and guidance and are all looking forward to working with you and your associates for a long time to come.
OPENonline

I consider it to have been a lucky day for the Ortynsky family of automobile dealerships when we found your company. You have been able to provide exactly what we were looking for.
Ortynsky Auto Group

Your assistance was invaluable, and its a pleasure working with you.
Peer Review Systems

The fact that you accomplished more than either you or I anticipated—and still came in under budget—is much appreciated. I also value your integrity and patience.
Pharma Packaging Solutions, Vice President Sales

Who could have predicted that one of our best consulting resources would be thousands of miles away! Thank you.
Phillips Colleges

Hiring a consultant was the last thing I would have done. Typically, they have told me what I should be doing, and then they leave. They’ve never told me how to find the time to do what they want me to do. Fortunately, you are different.
Professional Insurance Agents Association

Kelly Allan and Associates has worked with us for many years and has a vast array of knowledge. The company is very easy to do business with.
Quantum Services - Marketing

Thanks for your guidance and support. It was truly a team effort. We were well prepared, hit the right buttons, comfortable and clearly demonstrated why QS is the best choice.
Quantum Services - Sales

You and your associates have made a significant contribution to our present and future success because we are now on a growth path that is rapid, rewarding, and sustainable. Your grasp of strategic issues, your ideas and insights, and your counsel and wide ranging expertise continue to add value to our efforts.
Quantum Services

It is refreshing and actually fun to work with people who really know what they are doing, provide clear rationale and explanations, and who keep their promises.
Residential Finance Corporation

In just a few months: we’ve saved thousands of dollars in real costs; increased our effectiveness; and increased the speed and quality of our work.
Sterling Commerce

The foresight strategic thinking process you introduced to senior management has helped us begin to see things in new ways. I also appreciate your counsel and expertise on a variety of issues.
Symix Computer Systems

Our industry is going through the most tumultuous period in its history and your sound advice has contributed to our strategies and tactics. With tens of millions of dollars at stake, it great to have the benefit of your expertise.
Title First Agency

The comprehensive report of your findings and recommendations has provided us with solid guidance as we take the next steps in the process. Your collaboration with the University of Toyota was also highly valued -- and respected by the sensei at U of T.
Toyota

You provided much more than the scope of work called for -- yet you did so within the original budget scope by being extremely flexible and accommodating scope changes all along the way. Your efforts will make us more competitive and successful -- and reduce our costs.
White Castle

You've helped us make more progress in the last two months than we made in the last 2 1/2 years in finding ways to mitigate a threat to our neighborhood.
Victorian Village Society

Thank you. What you have shared is both of great interest and use in our agency's transition.
WM. H. Angle Insurance Agency, Inc.

Evaluations of Presentations & Workshops
Great presentation ... Excellent ... Big take-aways ... Just what we wanted ... Exciting ... You answered the tough questions, well!
Agile Software Consortium

Your input in our Roundtable Tuesday was very dynamic, and certainly generated an interesting discussion. Thanks for being part of our group, and for offering an alternative viewpoint.
Arthur Anderson Consulting

Kelly received the most positive response of any speaker during the entire conference. These comments are typical: Absolutely fantastic. WOW! Outstanding communicator. Relevant, practical, and applicable. Good ideas, comments and tips. Interactive and engaging. Bravo. Bring him back!
Andrews University, Leadership Program Coordinator

We have never received so many positive comments from participants. You truly are a credit to our profession (and) the perfect person to take the best of Peter Scholtes and add your mark in this century. Meeting and working with you will always be a high point for us. Thanks a million times for your efforts.
American Society for Public Administration and the Monroe County Quality in Government Day Committee

We are fortunate to have a person with your experience and expertise participating in our program.
American Society for Quality

Your interactive style, combined with your knowledge and zeal for the subject matter, made for an educational and memorable workshop. Judging from the positive response of your audience, many were ready to go back to work and apply what they learned.
Business Marketing Association

I have received several calls from COSIA members letting me know how much they enjoyed your presentation last week. Thanks again, you did me proud.
Central Ohio Self-Insured Association

Thank you for being a presenter and panelist for our conference. You and your team were well-received and comments included: “great use of audience interaction; practical examples; stuff I can really use.”
CIOhio

Thanks for a great meeting -- you’re the best!
CityScapes, Inc.

The group really liked you and your style and we were extremely pleased with the meeting and with your facilitation.
Crane Plastics -Crane Performance Siding

Thank you for the great time at the Deming Seminar in San francisco. We learned a bunch.
D & D Tire

The clarity and pertinence of your presentation impressed the attendees at this year's conference. Comments such as 'useful introduction' , 'good session', 'entertaining' and 'well-informed' sum up the feedback about you and your session. The Deming Forum

As the result of the workshop, we have a greater understanding of the need for applying the concepts of systems thinking, variation, and intrinsic motivation to our work.
Eastman Chemical Company

The evaluations of your presentation from the participants were excellent. We appreciate the extra consideration and attention. I will keep you posted on progress as we use your unique and practical tools.
Emerson/Liebert

All in attendance appreciated your fresh style.
Entrepreneurs Group of Ohio

Your presentation on planning and strategy was highly rated by the attendees both verbally and on the feed-back form. This is exactly the response we were hoping to receive.
Growth Management Solutions, Inc. Business Owner Briefings

The workshop had a great turnout, and your associates were fantastic presenters. I think the group enjoyed it very much, and the participants rated it at 4.8 out of 5, which means it was very well received.
HRACO - Human Resources Association of Central Ohio

Your workshop had the highest attendance and best evaluations in our history.
Instituto de la Calidad (Institute of Quality) - Queretaro, Mexico

Kelly should keep doing what he is doing ... great motivator ... very dynamic as an instructor ... an excellent job of getting his points across and keeping things moving.
Lafarge Cement

Thank you, again, for your help and insights last year. The result was first-rate blocking and tackling in support of our strategic projects, and the outcomes were excellent. We look forward to two more days with you next week, so we can continue our progress.
Lafarge North America

I just wanted to let you know how much I enjoyed the Sales Training last week. I think it was the best training that I have ever been to. I have met many speakers and facilitators and attended many seminars. I really enjoyed yours the most.
Michigan State Medical Society

We got alot out of your session on generations, especially the information about the role of trust in hiring a good manager.
Micro Center

We've now had requests for more than 35,000 copies of the materials you wrote, and your presentation was both challenging and humorous and held the audience's attention throughout.
Nationwide Insurance

Our people are really excited about what you had to say. You received more enthusiasm and participation from our people than any speaker we've ever had.
Nelson's Drugstores

Practical application to work. Enjoyable. More than met expectations.
National Society for Performance and Instruction

We would like to express to you our gratitude for serving as a workshop presenter at the Annual Conference in Dayton, OH. Your workshop was well received and the evaluations were high.
Ohio Association of Community Action Agencies

Thanks for your presentation to our Board. The President and I both think the seminar was beneficial to our people.
Ohio State Bar Association

Please accept my belated thank you for the outstanding job you did as a guest lecturer. The students are still talking about you.
Ohio State University

Thanks so much for your insights. The students obtained in-depth knowledge they would have missed otherwise. We all felt we gained from having you speak to us and sincerely appreciate the opportunity to interact with you.
Oklahoma State University, College of Engineering, Architecture and Technology Strategic Quality Leadership Program

The more I think over this afternoon the more pleased I am. You clearly prepared well and were so open to our needs. Only someone who knows their topic could do so well.
Patagonia

The evaluations of your presentations were excellent, and I received may comments from the participants about how much they learned from you and from the materials you provided.
Phillips Colleges

A big thank you ... our group really benefited from your professionalism, knowledge and expertise.
Plastic Suppliers, Inc.

Thank you very much. Congratulations. You did a great job.
National President of Professional Insurance Agents Association

Your passion is inspiring. That alone would not be enough, of course. Your obvious knowledge and experience brings lasting credibility to the leadership approach. Your jokes are pretty good, too.
St. Vincent Family Centers

The workshop was a great investment. Practical. Potent. Effective. Clear. Please consider us to be an ongoing client.
South Carolina Dept. of Revenue

We had our first feedback luncheon today with the Leadership Development participants. Feedback from the group was very positive on your and Britt’s workshop. They thought the exercises and games were very effective in getting learning points across in a fun way. Comments included “I’m approaching problems differently now...I look at variances differently based on common cause and special cause.” Their understanding of a system concept was challenged; they want to continue to learn more about systems thinking. Thank you for a great kickoff to our program. People are thinking differently. You did a great job.
State of Missouri Department of Revenue

The evaluations show the attendees thoroughly enjoyed the sessions again this year. Thank you.
State of Ohio Training Association

I wanted you to know of the incredible response we received to your article. We’ve had more requests for the follow-up information you offered than to any other such offer.
Symix Computer Systems

What a great job you did today. One of the members, very knowledgeable, had this to say: Great meeting, maybe one of the best I have been in.
TEC: The Executive Committee

Sincere thanks on behalf of the delegates and the Deming Forum Team for your great contribution to Transformation 2010. Delegates thoroughly enjoyed your session with comments ranging from "Excellent and clear,” “Compelling account of the System of Profound Knowledge application," "Knowledge about the use of inverting via Deming was new and different” to “How cool was that!".
The Deming Forum

Enjoyed the meeting and think it gave the group good focus on what need to change. Thanks....
United Defense LP

You were well received, and as one participant commented, “Mr. Allan is very knowledgeable and insightful. Extremely informative.
Volunteer Administrators’ Network

Thank you for another great seminar, and thank you for your generosity. Generosity of time, spirit, and dollars. I, and the Institute, very much appreciate your ongoing interest. Best wishes to my favorite rabble-rouser.
W. Edwards Deming Institute

Out of the Crisis workshop was a delight beyond my expectations.
WEDI Seminar Participant

You did exactly what I wanted. Your workshop set the platform for rich discussions for the rest of the day. We made progress on the issues, challenges, and questions you raised -- and helped us tackle. Needless to say, we want to continue to work with you. I cannot thank you enough.
White Castle

We were very pleased with the amount and quality of information presented.
Women in Communications, Inc.